How to find Customs at London Heathrow Terminal 4
When you enter or leave the UK with an ATA Carnet, you must have your Carnet processed by UK Border Force Customs
UK Border Force at London Heathrow Terminal 4 is situated behind the check in desks on Level 2 Mezzanine between zones E and F. Look for the outsize baggage drop
Contact Info
If the desk is closed, pick up the red telephone to contact a customs officer and follow their instructions
Hours of Operation
24 hours
Something not right?
Sometimes, Customs officers will ask you to check your bags in first and then visit them airside after you’ve gone through security.
Returning to UK at LHR T4
As you leave the baggage reclaim area, go through the red channel
“Goods to Declare”
Present your carnet to Customs Officers
