Find Customs at London Heathrow Terminal 5
How to find Customs at London Heathrow Terminal 5
When you enter or leave the UK with an ATA Carnet, you must have your Carnet processed by UK Border Force Customs
UK Border Force at London Heathrow Terminal 5 is situated behind the check in desks on Level 3.
Contact Info
If the desk is closed, pick up the red telephone to contact a customs officer and follow their instructions
Hours of Operation
24 hours
Groundside (before check in) ///wool.tribune.arch
Airside (after security) ///save.master.racks
Something not right?
Sometimes, Customs officers will ask you to check your bags in first and then visit them airside after you’ve gone through security. You’ll find them in the duty free shopping area next to Tiffany & Co.
Airside (after security) ///save.master.racks
Returning to UK at LHR T5
As you leave the baggage reclaim area, go through the red channel
“Goods to Declare”
Present your carnet to Customs Officers
